Shipping policy

Shipping Policy — Thookstore

Last Updated: September 26, 2026

At Thookstore, we aim to provide a smooth and convenient shopping experience for our customers. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

Thookstore primarily serves customers in the United States.

Available shipping destinations and shipping options are displayed during checkout. Shipping availability may vary depending on the specific product and delivery address.

3. Shipping Times

Estimated delivery times can vary depending on:

  • Your delivery location

  • Product availability

  • Shipping carrier

  • Shipping method selected

  • Holidays and peak shopping periods

  • Weather or other carrier-related delays

The estimated delivery timeframe shown at checkout should be considered the most relevant estimate for your particular order.

Please understand that shipping estimates are not guaranteed delivery dates.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Thookstore may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or during checkout.

5. Order Tracking

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

If your tracking information has not updated for several business days, please contact us and we'll be happy to help investigate the shipment.

6. Delayed Shipments

Although we work to provide a smooth delivery experience, delays can occasionally occur because of circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Transportation disruptions

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Other circumstances affecting the shipping carrier

If your order is delayed, please check the tracking information first. You can also contact us for assistance.

7. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you notice that your address is incorrect, contact us as soon as possible. We will try to assist if the order has not yet been processed or shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Thookstore cannot guarantee successful delivery when an incorrect or incomplete address is provided at checkout.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Ask household members or building management.

  3. Check with neighbors if appropriate.

  4. Contact the shipping carrier using the tracking information.

If you still cannot locate your package, contact us at bhaikarwaday@outlook.com and provide your order number and tracking information.

We will review the situation and provide assistance where possible.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

Contact us as soon as possible at:

Email: bhaikarwaday@outlook.com
Phone: +1 918-389-4576

Please include your order number and photographs so we can review the issue.

10. Multiple Items

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information for each shipment.

11. Product-Specific Shipping Information

Some products may have different processing or delivery requirements. When applicable, product-specific shipping information will be provided on the product page or during checkout.

12. Contact Us

If you have questions about shipping or an existing order, please contact us:

Thookstore
📧 Email: bhaikarwaday@outlook.com
📞 Phone: +1 918-389-4576

Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.